SATS STUDIO PROTOCOL

ADMIN HOURS Monday – Thursday | 9:00 AM – 4:00 PM

[hello@joinsweats.com] Direct inquiries will be addressed within our standard operating windows.

SCHEDULE MANAGEMENT We focus on the work, not the inbox. Cancellations are not accepted via email or DM. To maintain the flow of the studio and respect the waitlist, please manage all session changes through the software. If you need anything adjusted in your account or have questions about your membership please use our email rather than socials.

THE STANDARD To ensure the best experience for the collective, our policies remain firm. As agreed upon in the SATS waiver:

Late fees, credit returns, and refunds are non-negotiable.
We do not make exceptions to these terms to ensure total fairness for every athlete in the room.
Our waiver & contract terms cover friendly chargebacks. All memberships require a 30 day notice. It is your responsibility to cancel as needed.

SUPPORT For membership inquiries or technical help, please reach out during admin hours.

S&TS

SATS STUDIO PROTOCOL